Hauté Labyrinth

Shipping Policy

At Hauté Labyrinth, we aim to ensure a smooth and reliable delivery experience for all our customers. Below is our detailed shipping policy, including our timelines, options, and important considerations.

Shipping Locations

  • We ship domestically within the United States. Our warehouse is based in Detroit, Michigan, ensuring fast and efficient delivery to our customers.

Order Processing

Processing Time:

  • Orders are processed within 1-2 business days (Monday to Friday) after payment is confirmed.

  • Orders placed on weekends or holidays will be processed the next business day.

Exceptions:

  • During peak seasons or promotional periods, processing times may extend to 3-4 business days due to high order volume.

Shipping Options

Domestic Shipping (U.S.):

  • Standard Shipping: Delivered within 3-7 business days via USPS, UPS, or FedEx, depending on your location.

  • Expedited Shipping: Delivered within 1-3 business days for an additional fee.

Shipping Costs

Domestic Orders:

  • Standard shipping rates are calculated at checkout based on package weight, size, and destination.

  • Free standard shipping is available for orders over $100.

Tracking Your Order

  • Once your order has shipped, you will receive a confirmation email with a tracking number.

  • Use this tracking number to monitor your package's journey from our Metro Detroit warehouse to your delivery location.

Delivery Timeframes

  • The estimated delivery times are based on shipping carriers' guidelines and do not account for unexpected delays caused by weather, holidays, or other unforeseen events.

  • Hauté Labyrinth is not responsible for delays caused by shipping carriers.

Lost or Missing Packages

1. If Your Package Is Lost:

  • If your package hasn’t arrived within the expected timeframe, contact us at [your email address] with your order details. We will assist in tracking your shipment and resolving the issue with the carrier.

2. If Your Package Is Marked as Delivered:

  • Check with neighbors, building managers, or delivery areas (e.g., porches, mailrooms) before contacting us.

  • For packages marked delivered but not received, we will work with the carrier to investigate.

Undeliverable Packages

  • If a package is returned to us due to an incorrect address provided by the customer, Hauté Labyrinth will contact you to arrange redelivery. Additional shipping fees may apply.

Damaged Packages

If your package arrives damaged, please:

  1. Take photos of the damage (including packaging and items).

  2. Contact us at returns within 48 hours of receiving the package.

  3. We will work with the shipping carrier to resolve the issue and send a replacement if necessary.

Questions About Shipping?

If you have any additional questions or need assistance with your order, please contact our customer service team at help@hautelabyrinth.com. We're here to ensure your shopping experience is seamless and enjoyable.